Find answers to common questions about My School Flow
Click "Get Started Free" on the homepage, fill in your school details, and verify your email. You'll be up and running in minutes with your own branded school portal.
Yes! All plans come with a 30-day free trial. No credit card required. You can explore all features and decide if My School Flow is right for your school.
You can add students and teachers individually through the dashboard, or use our bulk upload feature to import multiple users at once using a CSV file.
Absolutely! You can upload your school logo, set custom brand colors (primary, secondary, accent), and personalize the look and feel of your school portal.
Create fee structures by grade and term, assign fees to students, record payments with multiple payment methods, generate invoices, and track outstanding balances—all in one place.
You can upload PDFs, videos (MP4, WebM), Word documents, PowerPoint presentations, images, and more. Files up to 10MB are supported with our built-in PDF viewer for seamless reading.
Yes! Parents can log in to view their child's information, check fee balances, make payments, and stay updated on school activities. Each parent has a secure account linked to their children.
We accept all major credit cards (Visa, Mastercard, American Express), debit cards, and bank transfers for enterprise plans.
Yes! You can upgrade or downgrade your plan at any time. Changes take effect immediately, and billing is prorated for the current period.
We'll notify you when you're approaching your plan limits. You can upgrade to a higher tier anytime to accommodate more students, teachers, or storage.
Yes, you can cancel anytime. No questions asked, no cancellation fees. You'll retain access until the end of your billing period.
Absolutely. We use bank-level encryption (256-bit SSL), regular automated backups, role-based access control, and comply with GDPR and data protection regulations.
We offer email support for all plans, priority email & chat support for Professional plans, and 24/7 phone support with a dedicated account manager for Enterprise plans.
Yes! We provide comprehensive documentation, video tutorials, and onboarding assistance. Enterprise customers get personalized training sessions for their staff.
Yes, you can export all your school data (students, fees, reports) at any time in CSV or PDF format. Your data belongs to you.
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